FAQ: Frequently Asked Questions

MoonNerd offers introductory answers to frequently asked questions about our solutions. Scroll through each subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please consult our Contact Us section.

Q: Can MoonNerd effectively work with clients in other states?
A: Yes. Thanks to advances in technology, work files can be transferred over the internet quickly and seamlessly. We can telecommunicate across multiple platforms. Traditional communication like phone, fax, mail and email. As well as non-traditional communication like instant messaging, webcams, webinars, online meeting tools and even online social networks.

Q: What are the steps involved when working with MoonNerd?
A:  The design and communications process as outlined in our Process section describes the various steps involved as MoonNerd works directly with you to effectively convey your ideas. It can be tailored to accommodate your unique aspirations and is put in place to ensure your complete satisfaction.

Q: What are MoonNerd rates?
A:  At MoonNerd, projects will vary in price depending on the complexity of the project. Even though there is no cookie-cutter process to what we do, MoonNerd has developed a package system for our solutions, which is easy to comprehend and follow. MoonNerd offers up to 3 different packages for each of its solutions. Packages consist of basic, moderate, and advanced; from basic being our most minimalistic package consisting of essential solutions, to advanced being our most highly developed package consisting of progressive solutions. Our packages can be customized to best fit the clients’ wishes and needs, with either additional options or lesser options.Excluded from our packages MoonNerd offers hourly rates as low as $19.99 an hour. Please view our Pricing section for more details.

Q: Are your solutions expensive?
A:  MoonNerd tries to work in every client’s budget, we understand that some clients are frugal minded, and try our best to deliver the most accurate pricing as possible. While we feel “expensive” is a relative term, we have determined we tend to charge approximately a quarter (some times half) of what many “traditional” ad companies charge.

Q: Does MoonNerd offer billing options?
A:  At MoonNerd, we understand the payment process can be the most difficult process, so we are opened to offering multiple billing options. MoonNerd can provide an interest free credit system that can be billed on weekly or monthly bases. At MoonNerd we accept multiple forms of payment, for example checks, cash and credit cards. For more details please see our Privacy Policy/Terms & Conditions section.

Q: How will I receive my project once it is completed?
A:  A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to in any form of media you request, for example CD/DVD, USB, email, online file transfer upload or even floppy disk. We will also keep a copy of your project on file for later updates.

Q: Who owns the work created by MoonNerd?
A:  Once a project has been delivered by us and is fully paid for, MoonNerd will assign the reproduction rights of the design for the use(s) described in the proposal/invoice. Unless a purchase of “All Rights” (A Buyout) is negotiated with MoonNerd and/or his authorized representative, you may not have full ownership of artwork. For further clarification, see our Privacy Policy/Terms & Conditions section.

Q: How long will my project take to create?
A: This really depends on your project. A small creative project, like a business card or a single logo can take just a few hours to produce. Bigger projects take more time but aren’t necessarily more complicated. The pre-consulting and development stages is always the most important part of the project and can be the most time-consuming element. MoonNerd always look for the most efficient way of producing the best-quality work for our clients. But because we work at night and on the weekends, we are able to get projects for next day presentation. Some projects may require a rush fee depending on project size and client’s requested time frame.

Q: How does MoonNerd charge for your creative input and ideas?
A: We typically charge 5% of the total cost of the project as a creative fee. For this fee you can expect a great deal of the MoonNerd team’s time and creative energy. The best projects are those with a Big Idea that connects the audience to your message. To get to the Big Idea, you need time and creative people to think about you and your project.

Q: How is the creativity generated from MoonNerd?
A: MoonNerd are flexible when it comes to creativity and idea-generation. Sometimes we employ researchers to draw up brainstorms, and sometimes we draft in additional creative professionals to increase our chances of finding the Big Idea. Sometimes we put the researchers and the creative professionals together and wait for something to happen! For MoonNerd, imagination doesn’t stop at the generation of ideas; we remain creative thinkers throughout the project as creativity can find brilliant solutions to all kinds of logistical nightmares.

Q: What types of marketing and advertising projects does MoonNerd work on?
A: We specialize in all marketing and advertising aspects. We work across multiple platforms and many industries, whether be financial, medical, publishing, or even technology. “Customizable marketing” is what we do best. That means we customize each marketing and advertising solution based upon the client’s wishes and needs. We do consider ourselves, jacks and jills of all trades who seem to master many.

Q: How long has MoonNerd been in existence?
A: We will try to make the long story short, but there is no way of getting around it. The sort of unofficial and short answer is 2005, but the truth is in 2005, when Jason Caetano (Owner and Founder) received his Associates Degree in Computer Graphics and New Media from Johnson & Wales University, he began freelancing under his DBA name “jasoncaetano.com.” After a few years of hard work and furthering his education, Caetano received his Bachelors Degree and at that time decided to switch to a much more creative name, “Paper n' Ink STUDIO.” From 2007 and up until January 2009, the company decided to go through one more name change and hopefully a final one too – MoonNerd. Paper n' Ink STUDIO changed to MoonNerd in the beginning of January 2009 to keep up with the ever growing market of major “Web 2.0” creative agencies. By becoming MoonNerd we have defined our roll in the creative world by building brand awareness, a new work ethic, and quality solutions.

Q: Does MoonNerd offer pro-bono (free) solutions?
A: Yes, we do offer pro-bono solutions for the public good. MoonNerd has in the past undertaken projects voluntarily and without payment as a public service for certain organizations. Although there are strict and complex guidelines that MoonNerd must follow before entering into a pro-bono agreement, please see our Privacy Policy/Terms & Conditions section for further information. Please be aware that we do receive a large number of proposals or requests for further information on our pro-bono solutions. Requests are automatically removed from the system 30 days after submission. Please don’t let the above statements turn you away about contacting us about your project; we loved to hear from you.

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